Payments & Returns



Decorating Supplies Direct accepts most major credit and debit cards including Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard, Diners, JCB and Discover.

The payment system we use at Decorating Supplies Direct is called Opayo and all transaction information passed between the website and Opayo is encrypted using 128-bit SSL certificates. This means you can be assured that none of your payment information can be examined, used or modified by any third parties.



Hopefully you'll love everything you buy from Decorating Supplies Direct, but should you want to return all or part of your order, simply fill in the returns request form below and a member of our team will process that for you. Remember, we can only accept returns provided they are in the original packaging, and are undamaged and in a resellable condition.

If you do find a fault with any of your products, please fill in the returns request form describing the fault. We may need you to send back pictures of the faulty goods, and in the case of wallpapers and lining papers, the labels – so please don’t throw anything away until you have talked to us! We may not need you to return the actual product, but please do not throw anything away until we confirm this. Faults will be assessed and in certain cases referred to the manufacturer, so please allow a few days for this process.

Please note, the cost of returning non-faulty products is the responsibility of the buyer. We recommend using a reliable parcel service with tracking for your peace of mind. Delivery charges in these cases are non-refundable. We are only able to receive returns within 30 days of receipt unless there is a confirmed fault with the product.

Returns Form